We strive to provide the best possible shopping experience for you, which includes seamless shipping and easy returns and exchanges. Please keep in mind that we are a family-owned business; we don’t have multiple warehouses and an army of robots like another e-commerce site we all know (we’re not going to name any names but let’s say it is named after a river in South America). But we promise to be fair and do our best to make you happy at all times. Thank you for your patience and understanding.
Le staff at Maison et Cadeaux
Okay, here is the information you were actually looking for! We ship with Fed Ex, UPS and Standard USPS and shipping is free for all orders over $150. If your order is less than $150, we charge a flat fee of $10. If you live in a rural area where USPS doesn’t delivery directly to your home, please make sure to provide a P.O. box in the shipping form.
Store Credit & Exchanges
Within the first thirty (30) days from purchase, we will provide a store credit for the full price of any merchandise purchased through the Site, once the product has been shipped by you and received in our facility. Returned merchandise must be accompanied by a proof of purchase. Store credit will only be given for merchandise purchased from our Site. Merchandise must be unused, with tags attached. Please don’t use it and then return it - that’s not French!
If a claim is made that the merchandise which was purchased through our Site is damaged or defective, we will provide a replacement product or a full refund within thirty (30) days from the date you ship the product and it is received in our facility, so long as the damage or defect was present at the time of receipt and was not caused by wearing or misuse of the product (ex. letting your dog play with it).
You can also exchange any product that is in new condition, in its original packaging and accompanied by a proof of purchase as long as you ship it to us and it is received by us within thirty (30) days from the date of purchase. The exchange would be good for a product of equal or lesser value. An exchange is only available for products purchased on our Site. Any difference in the price paid for the original merchandise verses the retail price of the replacement merchandise will be refunded to you.
For all returns and exchanges, it is your responsibility to pay for all shipping charges to ship the product to Maison et Cadeaux, 351 Leadville Ave, Ketchum, ID 83340. We are not responsible for any returns or exchanges which do not arrive at our store.